Frequently Asked Questions
General
We happily welcome both appointments and walk-ins! Please check out our latest office hours on our website if you plan to stop on by.
Applying is super easy! You can complete your application online at your convenience. We give you several ways to apply online through our website. If you need any assistance along the way, just reach out!
Once you upload all the necessary information, we’ll work on your application quickly! Approval typically takes anywhere from just 24 -48 hours. We’ll keep you in the loop throughout the process!
Absolutely! We understand that everyone’s needs are different, so we offer flexible lease terms to fit your lifestyle. Let’s find the right option for you!
You can pay your rent online through our secure Rent Cafe portal. It’s quick, convenient, and allows for easy tracking of your payments.
No, you are not required to purchase renter's insurance, but we highly recommend it for your peace of mind!
Your rent includes internet access.
Setting up utilities is simple! For electricity, you’ll want to contact Consumers Energy at 1-800-477-5050.
You can use Metronet for your internet and cable services.
Amenities
Our property features a rooftop deck, grilling area, fitness center, and a dog washing station for your convenience and enjoyment.
All units come equipped with in-unit washer and dryer for your convenience.
Yes, we have a parking garage on-site, and there’s also a public parking garage conveniently located across the street.
Pet Policy
Yes, our community is pet-friendly!
Location
Our community stands out with its rooftop deck and grilling area, a well-equipped fitness center, and a convenient dog washing station. Located in a historical building in downtown Grand Rapids, we’re right by DeVos Hall, offering easy access to cultural events and vibrant city life.
We are located in the Grand Rapids Public School District.
The nearest grocery store is Bridge Street Market, located just 0.5 miles away.
Maintenance
Yes, we do! Our on-site maintenance team is here to help with any issues that may arise.
You can submit a work order online through Rent Café or contact the office directly for assistance.
No, you do not need to be present for the service technician to complete the work.
Didn't find an answer?
Our team is always ready to answer your questions.